It's extremely probable that you've dealt with an online community forum if you've ever looked up a solution to a challenging tech issue.
People can connect and discuss common interests on community forums. Community forums serve as a place of connection for many individuals, especially in this age where a lot of people spend their days online. GlobalWebIndex found that participation in online discussion forums is increasing, going from 72% in 2017 to 76% in 2019. 1
To deliver a top-notch customer experience and help individuals discover rapid solutions to their concerns, many brands are creating community forums. And generally without a support representative's assistance! Instead, peers and other community members respond to queries.
Let's take a step back to comprehend the word "online community forum" in its broadest sense.
Peers and other community members respond to questions.